Pilgrimage Organizing InstructionsWritten by: by Islamic Affairs Departmen :: (View All Articles by: Islamic Affairs Departmen)
By The Ministry of Pilgrimage, Saudi Arabia
IN THE NAME OF GOD THE MERCIFUL THE
"And proclaim the pilgrimage among men: they will come to you on foot
and mounted on every kind of camel, lean on account of journeys through
deep and distant mountain highways".
Chapter 1. Duties of the Pilgrim
Chapter 2 Charges for Services and Transportation and the Method of Payment
Chapter 3 Schedule of Arrivals and Departures
Chapter 4 The Duties of and Services Offered by The National Pilgrim Service Establishments
Chapter 5 The Pilgrim Lodging Rules and the Executive Regulation Pertaining to the Houses Prepared for the Lodging of the Pilgrims
Chapter 6 Instruction the General Car Syndicate and the Pilgrim Transport Companies have to abide by
Chapter 7 Instructions Pertaining to the Return of the Pilgrims to their Countries.
Chapter 8 Instructions Pertaining To The Official Pilgrimage Missions
Chapter 9 General Instructions
CHAPTER ONE: Duties of the Pilgrim
For the sake of the pilgrim's well-being and good health, and to enable him perform his pilgrimage easily and comfortably, the following instructions must be followed:
- To abide by these instructions and cooperate with the concerned authorities of enumeration and distribution. The noble pilgrims are requested to hand-over to the unified Agents Office at the entry check points the two checks covering the service fees of the pilgrim service attendants, as well as the transport fares, or to pay them in cash.
- To hand-over his passport-after completing the official formalities of immigration and customs to the Unified Agent Office's delegate who represents the pilgrimage establishments so as to complete his travel formalities to Makkah or Madinah.
- Pilgrims who are coming by air or by sea must deliver (hand over) their tickets with the passports to the pilgrimage establishments or the field services group for the services which introduce service for him to enable the establishment to use his passport before the time of his traveling in the pilgrimage gatherings center whether he is traveling to Al- Madina Al-Munwarrah or else. It is noticed that some of the pilgrims keep their passports inside their bags which delay the procedures of his journey.
- To report the nearest Department of the Ministry of Pilgrimage or the concerned establishment in case of necessity so that they may be able to take immediately the necessary measures concerning the matter.
- The pilgrim has to go up to the Holy Sites (Arafat-Muzdalifah, and Mina) along with the establishments he belong to for the sake of his safety, and to ensure smooth performance of his pilgrimage rites.
- The pilgrim must respect sanctity of the Two Holy Mosques land and ought to be a good example for the teachings of our true religion. Also be should observe the regulations of the Kingdom of Saudi Arabia which forbid stay at the Holy Mosque, streets, public squares, or pavements in both Makkah and Madinah. He must abstain from leaving behind any dirt and throw garbage in trash boxes to maintain the cleanness of the holy places.
- The pilgrim must strictly follow instructions with regard to his lodging and transportation schedule at Jeddah, Medinah, Makkah and the holy cities.
- To achieve the public safety for all the pilgrims. Every pilgrims or those who want to perform Umrah must abide to the following instructions:
a) If any pilgrim comes from any country which has the plague of the yellow fever or in any part of it must handle a vaccination Certificate anti this plague which is valid to the international sanitary rules. In case of does not get this vaccination Certificate he will vaccinated against this disease, and he will be allowed to go every where, but he will be put under the minute supervision for six days.
b) Handling a Certificate of vaccination against meningitis plaque which shows the was vaccinated against this disease within the period of ten days to three years. The formal charged sanitary authority in the country wherever the pilgrim came from must ensure of the vaccination operation.
c) The food stuffs will not allowed to enter the Kingdom of Saudi Arabia which the pilgrim brings with him except simple amounts which satisfy the need of the land comers of the pilgrims up till the destinations. These foodstuffs must be kept in easy containers for easy inspection.
- The pilgrim must carry at all times his personal data
card delivered to him by the Tawafa Establishment in Makkah or by the Guide
Establishment in Madinah.
- The pilgrim must proceed immediately to the nearest
hospital or clinic to receive the necessary treatment in case of any disease,
carrying with him the personal data card handed-over to him by the
- In case of any complaint the pilgrim must report it to
the complaints committee at the deputy ministry in Makkah or to the Pilgrimage
Departments in Jeddah or Madinah or directly to the office of His Excellency
the Minister of Pilgrimage immediately after the incident occurrence and a
good time prior to his departure from the Kingdom, together with pertinent
justifications. The injured pilgrim should submit the supporting documents and
evidences. The complainant has the right to approach the pilgrimage follow-up
and control agencies in order to refer him to the concerned complaint
committee. The pilgrim may call these telephone numbers in case of any
|Makkah Region Amirate||574-9582 Makkah|
|Jeddah-Madinah Region Amirate||826-0433 Madinah|
|Office of the Minister of Pilgrimage||665 504343 Jeddah|
|Complaint Committee Jeddah||685 8212 Jeddah Airport|
|Complaint Committee Makkah||542 3022 Jeddah|
|Directorate General of Pilgrimage||647 0055 Jeddah|
|Directorate General of Pilgrimage||543 4618 Makkah|
|Directorate General of Pilgrimage||826 3131 -Madinah|
|The Deputy Ministry of Pilgrimage||545 1444 - Makkah|
|The Deputy Ministry of Pilgrimage||543 1230 - Makkah.|
|Complaint Committee- Makkah||542 3022|
|Complaint Committee - Arafat||556 2226|
|Complaint Committee - Mina||556 6305|
|The Deputy Ministry of Pilgrimage||556 2271 - Arafat|
|The Deputy Ministry of Pilgrimage||557 0293 - Mina|
|General Supervisor of Follow-up Control Committee||543 1137|
|Vice General Supervisor of Follow-up Control Committee||544 4306|
|Vice General Supervisor of Follow-up Control Committee||543 6688|
- He should keep any formal documents or money with the
Guide or the Tawafa Establishment or Trustworthy party such as his pilgrimage
mission or embassy. In all cases he must carry only what he needs for his
expenses and purchases. He must heed for his belongings, and if he is exposed
to theft, he must inform the Tawafa Establishment, the Ministry's committees
or the police stations for necessary action. If his luggage is lost, he has to
call on the Pilgrimage Directorates in Makkah or Madinah (lost Department) to
detect his belongings found.
- In order to make it easier for a female pilgrim who is issued by the Saudi Embassies and consulates on entry visa for pilgrimage, and who is not accompanied by Mahrum (close relative male escort), she must accompany a group led by qualified persons who can take care of her.
- Some pilgrims including the aged or the ailing ones come for Hajj on foot from their countries or to the holy rites, the matter which would drive them into a great hardship due to the long distance and the harsh weather conditions particularly in summer seasons which characterized by high temperature. Hence, the pilgrim should be aware of that and such practice could jeopardize his health and life.
CHAPTER TWO: Charges for Services and Transportation and the Method of Payment
First: The Land Pilgrims:
In order to obtain visa for Hajj, the application must include a check contains the fees for the services in the sum of (444) S.R. if you want to visits Al-Madinah AI-Munawarrah, or the check must be in the sum of (409) S.R. if you do not want to visit it. It is well known that the land pilgrims are allowed not to pay the fees of the transportation because they do not use the buses of the public syndicate in their traveling inside the Kingdom and the holy places (sites).
Second: The air and sea pilgrims:
In order to obtain the Hajj visa, the application must include two checks. One of them contains the services fees in sum of (444) S.R. in case of you want to visit al Madinah Al-Munawarrah or a check in a sum of (409) if you do not want to visit it. Another check in a sum of (435) S.R. if you want to use the air-conditioned buses and you desire to visit Al-Madinah Al-Munawarrah. or a check in the sum of 240 S.R. if you do not want to visit Al Madinah Al Manwarrah and you desire to use the air- conditioned buses. or a check in the sum of (345) S.R. if you want to use the non-air conditioned buses and you desire to visit Al-Madinah Al- Munawarrah. or a check in the sum of 190 S.R. if you do not want to visit al-Madinah Al-Manwarrah nor you use the non-air conditioned buses. or a check in the sum of (480) S.R. if you want to use the GM. wagons (cars) and you desire to visit Al-Madinah Al-Munawarrah or a check in the sum of (260) S.R. if you do not want to visit Al-Madinah Al-Munawarrah but you want to use the G.M.C. cars (wagons);
Another check which refers to the fees of the renting the resident places in Makkah Al-Mukramah and Al-Madinah Al-Munawarrah, and the other money are necessary for the living of the pilgrim during his stay in the
season of Hajj. It should be well-known that the fees for the services and transportation are not of official payment, but the pilgrim paid these fees for the real services which are done by the private establishments. These fees are paid according to the following details:
 Service Fees:
Pilgrims want to visit Al-Madinah Al Manwarrah
|The Currency in S.R.||Type of the Services|
|294||The services fees are paid to the Tawafa Establishment in Makkah Al-Mukramah and Adla'a in Al-Madinah Al- Munawarrah, and the office of Wakala (agents) in Jeddah and the Zamzamma of office in Makkah Al-Mukramah according to the organized instructions which are mentioned and control that.|
|150||The fees for the staying in the tent in Arafat and Mena including all services for providing of the water, the electricity, the cleaning, the guarding, the furnishing and one fan for every tent.|
|444||Four hundred and forty four Saudi Riyals For the Pilgrims who do not want to visit Al Madinah Al Manwarrah The Amount in S.R. Type of the Services|
|259||The fees services are paid in return of the services from the Tawafa Establishment in Makkah Al-Mukramah and the office of Al Wakala (united agents) in Al-Madinah Al-Manwarrah, and the office of the Zamzamma in Makkah Al-Mukramah according to the concerned instructions which control these things|
|150||The fees for the rents of the tent in Arafat, and Mena include the services for providing of the water, the electricity, the cleaning, the furnishing and a fan for every tent|
|409||Four hundred and nine Saudi Riyals|
Charges valid for 1418 AH Hajj
 The transportation fees inside the Kingdom and the sacred places for the pilgrims who want to visit Al-Madinah Al-Manwarrah:
a. The transportation fees for the normal buses (non-air conditioned buses), the total is (345 S.R.) only three hundred and forty five S.R. according to the following list:
The Amount in S.R.
|172/50||Jeddah - Madinah - Makkah or the opposite route or to the Yanbo Mandinah - Makkah or the opposite route.|
|150||Makkah - Arafat - Muzdalifah - Mena Makkah|
|23/50||Jeddah - Makkah or the opposite route.|
|345||The Total is: Three hundred and Forty Five S.R.(Saudi Riyals).|
Charges valid for 1418 AH Hajj
b. The Transportation fees of the uncovered buses or completely air-conditioned buses according to the following list:
The Amount in S.R.
|225||Jeddah -- Madinah - Makkah or the opposite route or to he Yanbo-Mandinah - Makkah or the other route round.|
|180||Makkah - Arafat - Muzdalifah - Mena - Makkah.|
|30||Jeddah - Makkah or the opposite route.|
|435||The Total Sum: Four hundred and thirty Five Saudi Riyals. (S.R).|
Charges valid for 1418 AH Hajj
* Note: The Fares of uncovered buses Jeddah - (Al Juhfa)Makkah are S.R.130 and from Madinah Makkah are S.R. 200.
c. The Fares of transport by G.M.C. cars are S.R. 480 (Four hundred and eighty S.R. us as the following list:
The Amount in S.R.
|260||Jeddah - Madinah - Makkah or the opposite route.|
|180||Makkah - Arafat - Muzdalifah - Mena - Makkah|
|40||Makkah - Jeddah or the opposite route.|
|480||The Total Sum: Four hundred and Eighty Saudi Riyals (SR)|
Charges valid for 1418 AH Hajj
* Third: Transport fares Jeddah - Makkah and the Holy sites for the pilgrims who do not want to visit Madinah:
1.- For the normal buses as follows:
The Amount in S.R.
|The Line of the traveling|
|150||Makkah - Arafat - Muzdulifah - Mena - Makkah|
|150||Makkah - Arafat - Muzdulifah - Mena - Makkah.|
|45||Jeddah - Makkah or the opposite route.|
|195||The Total Sum: One hundred and ninety five Saudi Riyals (SR).|
.Charges valid for 1418 AH Hajj
2.- As for the uncovered bus or completely air-conditioned:
|The Amount in S.R.||The Line of the movements|
|180||Makkah - Arafat - Muzdulifah - Mena -Makkah.|
|60||Jeddah - Makkah - round trip.|
|240||The Total Sum: Two hundred and Forty Saudi Riyals (SR).|
Charges valid for 1418 AH Hajj
3.- As for the GMC car (Wagons)
|The Amount in S.R.||The Line of the movements|
|180||Makkah - Arafat - Muzdulifah - Mena -Makkah.|
|80||Jeddah - Makkah - round trip.|
|260||The Total Sum: Two hundred and sixty Saudi Riyals (SR).|
Charges valid for 1418 AH Hajj
1. The check must bear the pilgrim's name and his passport number.
2. The check must personal for every pilgrim.
3. The number, the amount of money and issue date of the check must be written on the passport.
4. The embassies abroad must place a certain mark on the check when issuing visa to avoid using it again. The check must be paid inSaudi Riyals.
a. The two checks carried by the pilgrims are for the order of the Unified Agent Office (The office of Wakala Al Mowhad) in Jeddah which represents the National Establishments of the pilgrims service attendants in receiving the services fees and representing the General Car Syndicate in receiving the transportation fares.
The two checks must be drawn on one of the accredited banks in Saudi Arabia. The pilgrim must deliver these checks to the Unified Agent Office or its representative at the entry, and he must take an official receipt illustrating the type of the services which he will be rendered in return of his payment in Arabic and in his own language if possible. Also make sure that the payment for the services and the transport on the transportation
tickets issued indication" the means of the transport and destinations. He should take care of the ticket Coupons, drawing one at a time as needed and at the end of every stage used, the checking of the tickets will be on this basis The pilgrim has the right for a refund of the unused Coupons of the tickets in the case of going to the syndicate headquarters and its branches or the other various centers. The Ministry of Pilgrimage advises the using for checks which are issued by the Saudi Tourism Agencies if these checks are there in the local banks of the Islamic Countries.
b. In the case of the pilgrim can not visit Al-Madinah Al-Manwarrah,
he has the right to refund the fare which is (35) thirty five Saudi Riyals and
the transport fares which are shown in the list of the transport fares on the
condition that the pilgrim must hand to the Ministry of the Pilgrimage the cause which prevents his going to Madinah.
7. No pilgrim will not be transported to the holy sites unless he paid to the holy sites or the paid the prescribed fares of transportation either cash or by check.
8. If a pilgrim - because of the money restrictions in his country could not get these two checks in his country, he must pay the stated amounts in cash and in Saudi Riyals to the Unified Agents Office "The Office of Al Wokala-AIMowhad" or it's representative at the entry posts.
9. The Fares mentioned above shall be collected from every
pilgrim who is fifteen years old or above, and a half of this sum at the age of
seven years to the less than fifteen. The proof of age will be ascertained from
official documents which state the date of birth.
10. All arrivals coming for the performing the pilgrimage rites have to pay the fees of the pilgrim service attendants, including those coming from the Islamic Countries under the name of the (association, mission or
delegation) excluding only the pilgrims of the official pilgrimage delegations whose names are not)filed to the Ministry of the Pilgrimage through the Ministry of the foreign affairs.
11. Pilgrims who are coming by laws have to pay the sum of the fees services and the fare of the renting the tent in Arafat and Mena according to the instructions are given in the second chapter which mentioned to the
fares of the services and transport. As for the Non-Gulf citizen who is coming from the Arab Gulf Countries for the performing the Hajj (pilgrimage) rites must be treated as well as the pilgrim of his country including the fees of the services, except the drivers, servants and the similar such as the arrivals with the Gulf campaign, or the individuals who are necessary to accompany the campaign in for doing the services are not allowed to pay the Hajj fees.
12. If the pilgrim wishes to stay in the sea or air city in Jeddah, he must pay the rent after his arrival to the Ain Al-Aziziyah office and the total sum is 80 S.R. in cash or by check.
13. The amounts shown in the services fees check do not include the cost for renting the accommodation at Makkah or Madina, and therefore he must pay the cost of the rent to the lessors. Also the pilgrim must have the
sufficient sum of money for his living during his stay in the Kingdom. It is well known to guide and for his knowledge that for every pilgrim needs for the cost of lodging at Makkah S.R. 500 and in Al-Madinah
Al-Munawarrah S.R. 200 at minimum. It is also should be noted that the nearer the lodging to the Holy or prophet Mosque is, the higher the cost will be.
14. Lodging at Arafat and Mena will be in tents set up by Tawafa Establishments and the relevant costs are included in the check which is brought by the pilgrim for this purpose. The number of the occupants in
each tent is controlled according to its space and the instructions issued for this purpose. The space assigned at Arafat and Mena is 2m x 1m in accordance with the executive regulations for the pilgrim lodgings.
15. A pilgrim or his mission must write down what he paid of the services fees, the tent and the transport fares in the details which are sealed by the office unified Agents Office. He Should also obtain a receipt for the
payments from the Tawafa of Guide National Establishments or any other services rendered by them as mutually agreed upon.
16. The pilgrim must be earful not to pay any money to any driver of the buses or wagons which are owned by the company for the pilgrims transportation as a tip. And if any driver demand a tip, the pilgrim should
inform to the nearest inspection office center. For the General Car Syndicate or to the central or the other committee of the executive authority for the transportation or the General Security to punish him.
17. The laws and rules of the Kingdom prevent completely the pilgrim to remain behind in the Kingdom of Saudi Arabia and not to leave for his country after completion of performance of the rites, and who will try to do so, will be liable to severe and legal Punishment.
CHAPTER THREE: Schedule of Arrivals and Departures
1. The 25th of the month of Dul-Quadah every year according to Umm-AI-Qurah calendar is the deadline for accepting applications for pilgrimage visas. The latest date for the land pilgrim arrival at the frontiers of the Kingdom of Saudi Arabia is the end of "Dul-Quadah" every year. Thus following the specified high ways as to the arrival by Air and Ships to Jeddah ports the deadline is 4th day of "Dul- Hijjrah" every year latest date for the arrivals of Ships at other ports in Kingdom of Saudi Arabia is the end of the month of "Dul-Quadah" every year.
2. The deadline for the arrivals of the pilgrims by plane
to Madinah is the end of the month of "Dhul-Quadah" every year.
3. The deadline for the pilgrims to travel from Jeddah to
Madinah by car is the end of the Twenty Sixth day of " Dul Hijjrah " every year.
4. The deadline for the pilgrims to leave Jeddah to
Madinah by plane is the end of "Dul-Quadah" every year.
5. The deadline for the pilgrims to leave Madinah for Makkah by car before pilgrimage, is the close of the 5th day of "Dul Hijjrah" every year. The deadline for the pilgrims to leave Madinah for Jeddah by plane, before pilgrimage, is the end of the 6th day of the month of "Dul-Hijjrah" every year.
7. The validity visas issued to pilgrims coming by Air and for their departure for home shall expire between the end of "Dul- Hijjrah" but not later the 10th of "Moharram" of the next year according to the return dates or their tickets. As to Sea pilgrims their departure is at the expire date of their visas at the end of the month of "Moharram" and not later than the 5th of Moharram for land pilgrims.
8. To avoid any troubles for the pilgrims his return date must be fixed at the beginning of his journey provided it does not extend beyond his visa validity, it is prohibited to stay in the Kingdom after these dates.
CHAPTER FOUR: The Duties of and Services Offered by The National Pilgrim Service Establishments (Tawafas Guides, Zamzamis, and Agents)
FIRST: The Duties of the National Tawafa Establishments:
I. Receiving the pilgrims in accordance with the approved
arrangement. This is to be done at the Ministry and Establishments centers set
aside for meeting the pilgrims coming from Jeddah or Madinah. These places are
at the entrances of Makkah. The pilgrims should be received by delegates
assigned for this purpose. They must send their representatives to receive the
pilgrims assigned to them and sent in their name in order to take them to their
lodgings. They also should sign the documents prepared for this purpose. If this
is not done and so the Ministry has to do it instead, the costs incurred will be
deducted from the sum assigned to them. This does
not prevent from applying the appropriate punishment to any Establishment that fails to do so. They also should welcome the pilgrims, honor them, provide them with the detailed information, and help them to lodge, then convey their luggage from the transport vehicle that brought them to their lodging.
2. Attend to the comfort of their pilgrims and look continually after them throughout their stay in Makkah, keeping their residence clean, assigning the necessary number of their attendants in order to take them for performing their circumambulation around the Holy Ka'aba and to serve them, making sure that the buildings inhabited by the pilgrims are adequately guarded, provided that houses - reported by the Inspection Committees as unfit for lodging pilgrims - should not be used for housing the pilgrims.
3. Guiding the pilgrims in his religious matters,
assigning someone to accompany him to perform the circumambulation, Saay, and
the other rites of his Hajj and the Umrah in such a way as to ensure the
performance of these rites properly. They have also to facilitate the mission of
those who visit him in his place such as the of officials of the religious
Re-Awakening Committees during the pilgrimage.
4. a) Cooperative with the authorities responsible for the
Re- Awakening the pilgrims, in the religious guidance of pilgrims so that they
can perform their religious duties, and guiding the pilgrims to what has our
exhorted the Moslems to stick to: such as complete cleanliness, not to throw any dirty things such as water or remnants of food or garbage near the houses they inhabit or in the streets or roads they pass through. There also should be provided enough garbage drums or cans that can hold all the garbage of the pilgrims. In any case, they are responsible for any shortcoming in this matter.
b) The Establishments are committed to send their
representative continually to the Ministry of Pilgrimage Office for guiding the
lost pilgrims - these offices are located around the Holy Mosque - in order to
receive their pilgrims and take them back to their lodgings. The same thing they
should make the Holy Sites in both Arafat and Mina.
5. Bringing the prescribed means of transport at the
suitable times for taking the pilgrims up to Arafat, then when leaving Arafat to
Muzdalifa, then to Mina, and then to Makkah at the stipulated fares, as well as
their pilgrims to places of their tents that are prepared for their stay at Mina and Arafat, and to their lodging in Makkah after that. The Establishments have to provide every bus with a delegate from the concerned field services group who accompanies every bus on all trips between Makkah, Mina, and Arafat, going up and coming down, so as to help the driver in finding the pilgrim residences as well as to help the pilgrims. Any shortcoming on the part of the Establishments in this matter will submit them to official investigation.
6. If the Establishment is careless in not contacting the
General Car Syndicate when any of its cars set for conveying the pilgrims gets
out of work, or if its driver flees in Arafat or Mina or Makkah, the
is obliged to transport its pilgrims at its own expense. Also, each Establishment has to coordinate with the Car Syndicate and the pilgrim transport companies.
7. Every Establishment receiving its plot of land in Mina
from the Mina land Distribution Committee, is obliged to contact Makkah Electric
Company for supplying the plot of land with electricity, paying utmost attention
to all pertinent means of safety in accordance with the instructions of the
Civil Defense Department. And since electricity supply is now available, there
is no need for using electric generators or gas lighting appliances.
8. Care should be given to the cleanliness of the tents
prepared for the stay of the pilgrims at the Holy places of the pilgrimage
sites, providing clean and cold water for drinking along with adequate lighting
and the necessary
service attendants required for the general cleanliness, providing adequate and sufficient water closets and toilets, and exerting their efforts in combating flies, mosquitoes, and everything detrimental to public health.
9. Receiving the pilgrim's passport or travel document,
keeping it carefully until the completion of this departure formalities. They
are duty bound to give each pilgrim a card with the basic information printed on
it as applicable. Pilgrims receipt of the card is a proof that the Est. has
received his travel document. There should be recorded the pilgrim's full name,
his nationality, the number of his passport, its date, the serial number of the
card, the date of his arrival, the date of his leaving Makkah, and other required information. All the above should be recorded in the official register set for this purpose with every Establishment and Executive Office according to the instructions issued for regulating this matter. In order to guard against the pilgrim getting lost, and to facilitate recognizing his Establishment especially at the pilgrimage sites, particularly in the Holy rites places every Establishment should prepare a piece of metal or any other non-destructible material that can be tied round the pilgrim's wrist, showing the Establishment name, address, and telephone number, name and nationality and full address of lodging of the pilgrim. It should be serially numbered and handed over to the pilgrim immediately on his arrival. At the Holy Sites, a ring of a plastic card should bear the name of the Establishment office and telephone numbers, name of the pilgrim should be very securely attached in the best possible way to both the shoulder cloth and the loin cloth of each pilgrim.
10. Care should be made ensure that the passports and
travel documents of the groups of pilgrims are with the driver of each vehicle
assigned to them so that work would not be hampered at the group dispatching
centers and to avoid over-crowding of the pilgrims at these centers because the passports of the pilgrims are with the representatives of the pilgrims in other vehicle.
11. Continually checking the conditions of their pilgrims and helping them to complete their formalities at the government offices.
12. Informing the concerned quarters about the lost
pilgrims, contacting those offices regularly every six hours at the least,
informing the Public Security Departments in case they are not found or in case
any one of them disappears for 24 hours, or if he does not leave at the times
stipulated for his departure. This does not relieve the concerned Establishment
from the responsibility of looking for the lost pilgrims and informing the
Security offices about the result of the search. The same thing applies in case anything of their belongings is lost.
13. Immediately informing the nearest health center in
case any of their pilgrims gets sick, especially if his disease is suspected to
be contagious, and helping the pilgrim to be referred to a hospital or clinic
for taking the required medicine or bringing in a doctor to treat him, and keep
checking his condition in case the pilgrim can not reach a hospital or clinic
because of his health, condition.
14. Immediately informing both the Pilgrimage Departments
and Bait-AI-Mal quickly about those of their pilgrims who die, giving their
names, ages, nationalities, numbers of their passports, and what each has of
money, luggage, etc., stating the place of death, its cause, and the death certificate in accordance with the stipulated procedures, as well as informing the Municipality and the Mortuary Office about those who die
from among their pilgrims so as to make the necessary arrangements for burying them.
15. Heads or members of boards of directors should never
leave the place of work in Makkah for abroad except after informing the office
of the Deputy Minister of pilgrimage and obtaining its approval. If abroad, he
should return to the Kingdom at the time stipulated in the decisions regulating such matters.
16. Provided that it does not relieve the Establishments
of their commitments, they may employ, at their own expense and responsibility,
anyone to help them perform their duties. Such persons should be of good
conduct and behavior, of good health, of an age fit to work and serve, and having the necessary qualifications for employment. They should work under their direct supervision, and everyone of them should be provided
with a card carrying all information concerning both him and his employer. The employment should comply with regulations and according to a contract that can be referred to.
17. a) The Establishment should submit a list,
in-duplicate, of the General Car Syndicate three days before the date of the
departure of each group, whether their departure be home or to Madinah, stating
and the means of transport that will take them when leaving. At the bottom of the list they should state their full assurance for the truth and correctness of the statements and for being responsible for any fines resulting from
incorrect information therein. In order to avoid causing traffic jam, they are obliged to transport their pilgrims to Arafat, or to Jeddah, or to Madinah immediately upon receiving the buses and within the fixed time after receiving them. The are fully responsible for shortcomings. It should be noted that any of the Establishments which resorts to any means for transporting its pilgrims in vehicles other than those of the General Car
Syndicate claiming that their pilgrims wish to go up to Arafat on foot, and it was proved later to be false, it will be liable to disciplinary measures.The climatic conditions should be taken into consideration during the
pilgrimage which necessitate concern for the life and comfort of the pilgrims.
b) It should be understood also that it is not permitted at all to allow the pilgrims to ride on top of the buses. If this happens, the bus driver will be held responsible for any thing that befalls the pilgrims. He all the same,
bears generally the responsibility for permitting the pilgrims to ride on the top of the bus. The Establishment should be careful not to enable the drivers allow the pilgrims ride on the bus roof so as the to be free of
responsibility. If it is proved that they have colluded with the driver in permitting the pilgrims to ride on top of the bus, the culprit will be punished. They have to oblige the drivers to sign a written undertaking to this effect. The Car Syndicate should keep following-up this matter.
18. a) A big board carrying the name of the Establishments
in both Arabic and English should be put at their permanent headquarters, at
their pilgrim's residence, at the pilgrimage sites and at the lodgings of the
pilgrims. They should also draw arrows on the main roads pointing to their permanent headquarters. In case they change their permanent headquarters in Makkah which are registered at the Office of the Deputy Ministry of Pilgrimage they should immediately inform the Directorate of Pilgrimage in Makkah of their new offices and their full new addresses. TheDirectorate of Pilgrimage in Makkah has to record this in its files as well as inform the Reception Centers in Makkah and all the other concerned quarters of such changes.
b) The Tawafa Establishments have to order all their
service offices to fix guidance boards at night at the entrance of the camps in
both Arafat and Mina (painted with their distinctive colors). This should be
done early so as to enable the young boy scouts to correctly enter the addresses
in the directory prepared for this purpose, as well as to enable the pilgrim to
recognize his lodging.
19. Respecting their responsibilities and minding their
duties for the good treatment of the pilgrims. So they should treat their
pilgrims well, reflecting in their behavior the massive efforts exerted by the
Government of the Kingdom in serving the Guests of God. They are to be held
responsible for any mistreatment their pilgrims receive from them. The
Establishment should be very careful that all members of the same family should
be together in one place whether in Makkah, or the Holy Sites, or in the
vehicles, in such a way that a woman should be with her Mahram, and the man with
his wife and children.
20. They should also abide by the regulations of the
Lodging Inspection Committee and the instructions it issues regarding lodging in
21. Not permitting their pilgrims to sleep in the streets
or open squares and the like. In case it is proved that some of their pilgrims
do so, they will be liable to questioning unless they inform the concerned
quarters at the
Office of the Deputy Ministry of Pilgrimage about such pilgrims.
22. Adhering to and executing the regulations of the Civil
Defense Department conveyed to them by a circular from the Ministry of
23. Providing the Deputy ministry with a list of the
names, nationalities, and numbers of the passports of the pilgrims that. they
receive as well as the departure date of each of them and his destination,
including also any
cases of death or loss of any, along with a proof of reporting such cases. The Establishment Directorate have to authenticate such statements, otherwise, they will be liable to punishment and referral to the Disciplinary
Council in case the statements prove to the contrary.
24. Generally speaking, the Tawafa Establishments are
bound to perform all the duties and services performed originally by the Moallim
mentioned above in addition to all the responsibilities and regulations issued
establishing them. Because they have replaced the Moallims, so they have to perform the duties of the latter. The Establishments are also directly responsible for any inquiry received concerning anyone of their pilgrims
all the year round. Therefore, they must have clear records about their pilgrims. These records should be clear, exact, and well- kept.
25. The Tawafa Establishments are not to make any agreements to the transportation to the Holy Sites with any transportation company not registered in the General Syndicate before obtaining an authorized approval from the Minister of Pilgrimage.
26. The National Tawafa Establishments should fix placards
on the lodging's of their pilgrims showing serially the number of the office.
27. The establishment have to create offices dedicated for
rendering the services to the pilgrims staying in the hotels for facilitating
their missions supplying them with Zamzam water and making the necessary
with the management of the hotels particularly, with regard to transporting them up to the holy rites. In case of finding any offense committed by any hotel, minutes of the same will be prepared by the establishment and
communicated to the ministry of pilgrimage with a copy to the ministry of commerce in the Holy Makkah as well.
28. If proven that the establishment give up serving its pilgrims or fail to carry out any of its responsibilities, the appropriate rules and instructions will be applied.
SECOND: Duties of the National Guide Establishment
1. Receiving the pilgrims directed to it according to the
approved arrangement. It should appoint representatives to receive the pilgrims
and welcome them. Also, they have to provide them with full information
generally and in particular that relating to their visiting the Prophet's Holy Mosque, to convey them to the residences prepared for them, and help them in conveying their luggage, facilitating their affairs, and supervising their comfort throughout their stay in Madinah and not lodge them in houses which are reported by the inspection committees unfit for housing.
2. Appointing persons to accompany the pilgrims and guiding them during their visit to the Prophet's Holy Mosque, as well as cooperating with the authorities responsible for the religious re-awakening of the pilgrims so that the pilgrims perform their religious duties properly.
3. Bringing the means of transport assigned for
transporting the pilgrims to Jeddah, or Makkah, or Yanbo, and rendering all the
necessary help to them. It should be observed that each bus passengers shall be
of the same
nationality as far as possible. In case the bus are of different nationalities, the drivers who is heading for the Holy Makkah should be provided with a list of the numbers of pilgrims sent to each establishment with observance of the number decided for each bus.
4. It should continually check the conditions of the
pilgrims and help them to complete their formalities at the government offices.
5. It must inform the concerned quarters about the lost
pilgrims, contacting those offices regularly every six hours at most, informing
the Public Security Departments in case they are not found or in case anyone of
disappears for more than 24 hours, or if he does not leave at the time of departure. This does not relieve it from the responsibility of looking for the lost pilgrims and informing the Public Security Offices about the result
of the search. The same thing applies in case anything of their belongings is lost.
6. Immediately informing the nearest health center in case
a pilgrim gets sick, especially if his disease is suspected to be contagious,
and helping the pilgrim to be referred to a hospital and take the required
medicine, or bringing in a doctor to treat him, and checking his condition if
his condition requires that.
7. Providing both the Pilgrimage Department in Makkah and
Madinah and Bait Al-Mal with the names of the pilgrims who die, giving their
ages, nationalities, numbers of their passports, and what each has of money,
luggage, etc., the place of death, its cause, and the death certificate, in accordance with the stipulated procedures, as well as informing the Municipality and Mortuary Offices about the dead persons so as to make
the necessary arrangements for burying them.
8. Any official of this Establishment should not leave his
place of work in Madinah to go abroad except after informing the Office of the
Deputy Minister for Pilgrimage Affairs and obtaining its approval. If abroad, he
should return to the Kingdom at the stipulated time in accordance with the decisions regulating this matter.
9. Provided that it does not relieve the Board of
Directors of the Establishment of its commitments, it may employ, at its own
expense and responsibility anyone to help it perform its duties. Such persons
of good behavior and conduct, of good health, of an age fit to serve, and having the necessary qualifications for work. They should work under its direct supervision, and everyone of them should be provided with a card
carrying all information concerning both him and his employer. This should be in a written contract in accordance with both the regulations and instructions.
10. Receiving the pilgrim's passport or travel document, holding it carefully until the completion of his departure formalities, and be careful to give each pilgrim a card with the essential information printed on it as applicable. The pilgrim's receipt of the card is a proof that the establishment has received his travel document. There should be recorded the name of the pilgrim, his nationality, the number of his passport, the authority issuing it, the date of its issue, the serial number of the card, the date of his arrival at Madinah, the date of his departure and the place he is leaving for. All this should be recorded in the official register set for this purpose at the Establishment in accordance with the instructions regulating this matter. It is responsible to give the passport or travel document of the pilgrim back to him at the time set for his departure in accordance with the orders and instructions issued by the Ministry of Pilgrimage.
11. Submitting a list, in duplicate, of the names of its
pilgrims to the General Car Syndicate branch in Madinah and the other copy for
the pilgrimage directorate in Madinah three days before the date of the
department of each group whether their departure be home, or to Makkah, or to
Jeddah, stating their nationalities and the means of transport that will carry
them when leaving. It should state its full assurance for the truth and
correctness of the statements, being responsible for any fine resulting from
incorrect information therein.
12. The Guide Establishment should select a well-chosen
group of guides experienced in dispatching formalities. Dispatch Offices should
also be established to coordinate the departure of the pilgrims and their
destination in such a way as to take extreme care in dispatching the pilgrims of
each Establishment along with their luggage in one bus, and inform their
13. The Establishment is committed to display a big board
at its permanent headquarters in both Arabic and English, as well as at the
lodgings of its pilgrims. It should also draw arrows on the main roads pointing
14. Respecting their responsibilities and minding their
duties for the good treatment of the pilgrims. So they should treat their
pilgrims well, reflecting in their behavior the massive efforts exerted by the
government of the Kingdom in Serving the Guests of God. They are to be held
Responsible for any mistreatment their pilgrims receive from them. The
establishment should be very careful that all members of the same family should
be together in one place whether in Madinah, or in the vehicles, in such a way
that a woman should be with her Mahram, and the man with his wife and children.
15. The Guide Establishment should place a plastic
identity card on the pilgrim's wrist mentioning his name and nationality, the
number of the service office, the name of its head and number of its telephone,
and its address and address of the pilgrim in serial numbers. The Establishment
should send a representative to the receiving centers to receive the visiting
pilgrims. Failing to do so will subject the Establishment to the appropriate
penalties and financial compensation according to what is followed with the
National Tawafa Establishments referred to in these instructions.
17. They should abide by the regulations of the lodging
inspection committee and the instructions it issues regarding lodging in Makkah
and Al Madinah Al Munawwarah.
18. Not permitting their pilgrims to sleep in the streets
or open squares and he like. If proven that some of their pilgrims do so, they
will be liable to questioning unless they inform the concerned quarters of
department in Madinah.
19. The National Guide Establishment should fix placards
on the lodging of their pilgrims showing serially the number of the office.
20. If some of the pilgrims of the Establishment stay in
hotels, then ,t to set up an office for them there for serving them,
facilitating their affairs. This should be done in coordination with the hotels
in which they stay, in case the hotels commit any contravention, the
Establishment has to make a report about it, notify the Ministry of Pilgrimage,
and provide in the branch of the Ministry of Commerce in Madinah with copy of
21. Cooperate with the authorities responsible for the
reawakening the pilgrims, in the religious guidance of pilgrims so that they can
perform their religious duties, and guiding the pilgrims to what has our just
exhorted the Moslems to stick to: such as complete cleanliness, not to throw any dirty things such as water or remnants of food or garbage near the houses they :inhabit or in the beets or Roads they pass through. There also should be provided enough garbage drums or cans that can held all the garbage of the pilgrims. In any case they are responsible for any shortcoming in this matter.
22. Generally speaking, the National experimental guide
Establishment are bound to perform all the duties and services performed
originally by the Moallim in addition to all the responsibilities and
regulations issued for
establishing them. For they have replaced the Moallims, so they have to perform the duties of the latter. The establishments are also directly responsible for any inquiry received concerning anyone of their pilgrims
all the year round. Therefore, they have clear records about their pilgrims. These records should be clear accurate and well-kept.
23. Should the establishment give up serving its pilgrims or fail to carry out any of its responsibilities, the appropriate rules and instructions will be applied.
THIRD: The Duties of the Agent's Unified Office
I. Receiving the pilgrims, welcoming them, guiding them to
their lodging places at the Pilgrim Towns, supervising their comfort, and
helping them in getting their requirements during the period of their stay.
2. Helping to facilitate the transport of the pilgrims,
bringing the cars assigned for taking them to Makkah or Madinah, and rendering
them all such help as to secure their transport according to the arrangements
3. Informing the Tawafa Establishments and the Guides
Establishment in Madinah, by telephone, telex, or facsimile, of the names of the
pilgrims arriving at its office and assigned to them as they come along without
delay. Also, supplying the car and bus drivers with the data relating to the pilgrims they have to transport. This should be made in such a way as to enable the Reception Committees to guide the pilgrims to the places of the
Establishments they belong to.
4. Receiving the passports and the travel documents from
the pilgrims and keeping them according to the regulated instructions mentioned
for this purpose. Also writing the necessary forms and the details in the given
statements to identify both the pilgrims and the establishments they are directed with no ambiguity, and showing the number of thoseaccompanying of the pilgrims. It must be earful enough to write clearly the
name of the establishment.
5. Collecting the fees for the services and the rent of
the tent according to the given instructions. Also writing the details of what
the pilgrim paid in the details inside the special seal for the unified agents
office which is fixed
on the passport of the pilgrim. The mentioned seal must include a statement which mention that the government does not charge any fees from the pilgrims.
6. Supplying the Department of Passports with the
necessary data as usual and in accordance with the duties this office has to
7. Receiving the pilgrims immediately on their return from
Makkah after performing their pilgrimage, or after their return from Madinah,
loafing them in the Pilgrim Towns, and exerting the utmost and doing everything
that leads to their comfort and facilitates their departure.
8. Continually checking the conditions of the pilgrims and
helping them to complete their formalities at the Government offices. Informing
the concerned quarters about the lost pilgrims, contacting these quarters
regularly every six hours at most, and informing the Public Security Departments in case they are not found or in case anyone of them disappears for more than 24 hours, or if he does not leave at the time stipulated for his departure. This does not relieve the Office from the responsibility of searching for the lost pilgrims and informing the Public Security Offices about the result of the search. The same thing applies in
case anything of their belongings is lost.
10. Immediately informing the nearest health center in
case a pilgrim gets sick, especially of his disease is suspected to be
contagious, and helping the pilgrim to be referred to a hospital or clinic, and
to take the required medicine, or bringing in a doctor to treat him and keep
checking his condition when necessary.
11. Informing, concerned National Tawafa Est, the
Pilgrimage Department, and Bait Al-Mal about the pilgrims who die, giving their
names, ages, nationalities, numbers of their passports, and what each has of
money, luggage, etc., stating the place of death, its cause, and the death
certificate in accordance with the stipulated procedures, as well as informing
the Municipality and the Mortuary Department about the dead persons so as to
make the necessary arrangements for burying them.
12. The Agents should be in their places of work in Jeddah
in order to ensure that work proceeds well and properly in accordance with the
proper procedure of the Agent's Unified Office. The President of the
Administrative Council of the Agent's Unified Office has the responsibility of enforcing that, as well as following up the work of this office, provided this does not encroach on the right of the Supervisor General of Pilgrimage
in Jeddah in general supervision of the work in the said office, and whoever he appoints from his office for this purpose.
13. Provided that it does relieve the President of the
Administrative Council of the Agent's Unified Office of his commitments, he may
employ, at his own expense and responsibility, anyone to help him perform his
duties, provided that such persons should be well-known for good behavior and
conduct, of good health, of an age fit to serve, and having the necessary
qualifications for employment. They should work under his direct supervision.
Everyone of them should be provided with a card carrying all information
concerning both him and his employer. This should be in the form of a legal
14. The Agent's Unified Office shall establish offices in
Jeddah to supervise the departure of the pilgrims directed by a chosen number of
agents experienced in dispatching. They should do so in coordination with both
the pilgrim transport companies and the General Car Syndicate. They should be assisted by enough number of employees experienced in this field, provided the following points are taken into consideration:
a) Only one nationality should embark in one bus.
b) Trying as best as possible to have the passengers and their luggage of one bus belonging to one Establishment.
c) It is imperative that all the members of one family should embark in one and the same bus. They should not be dispersed or separated.
15. Both the Agent's Unified Office and the Directorate
General of Distribution in the Office of the Deputy Minister for Pilgrimage
Affairs are directly responsible (each in its own field) for the necessity of
all the members of the one and same family to, one single Establishment as well as for dispatching them in one and same bus. Both have to cooperate and exert their efforts in realizing this. Any action not leading to this will
cause the one doing it to face severe reprimand and a deterring punishment.
FOURTH: The Duties of the Zamzemi's Unified Office:
1. Providing the pilgrims with drinking water from the
well of Zamzam at their receiving centers, their dispatching control centers,
and at their lodgings in Makkah in accordance with the arrangement set by the
Ministry of Pilgrimage and caring for the health and cleanliness of both the
water-carriers and the utensils used. They should also adhere to the
instructions issued by the Ministry of Pilgrimage concerning their clothes which
should be clean, and they should strictly observe the sanitation requirements.
The Zamzami Unified Office has to coordinate its efforts with the concerned
persons in the Tawafa Establishments in Makkah for arranging supplying water to
all the pilgrims in their lodgings.
2. Provided that it does not relieve the Zamzami's Unified
Office of its commitments, it may employ at its own expense and responsibility,
anyone to help it perform its duties. Such persons should be well-known for good
behavior and conduct, of good health, of a reasonable age fit to serve and having the necessary qualifications for doing this kind of work. They should be under its immediate supervision in their work. And everyone of
them should be provided with a card carrying all information concerning both him and his employer.
3. The Zamzami's Unified Office has to select a good group
of Zamzami's to supervise and control the work of providing water at the
receiving centers, dispatching centers, and the residences of the pilgrims in
ensure that they perform their work carefully enough.
4. The Zamzami's Unified Office has to stick to and abide by the all the rules and instruction issued in the decision for establishing it. General Instructions for the National Pilgrim Ests.
- Duties stated in this chapter do not waive the duties stipulated in the decisions for establishing the Experimental Tawafa Establishment a Makkah and the experimental guide Establishments in Madinah as well as the Royal orders, decisions issued by the minister of interior and the president of the high committee of pilgrimage.
- The Guide Establishment in Madinah, the Tawafa
Establishment in Makkah and the agents' office in Jeddah have to follow up the
cases of the sick pilgrims in the hospitals, arrange their discharge from the
hospitals after being treated and officially allowed to leave the hospital by
the doctors in coordination between the Health Affairs Department in Makkah,
Madinah and Jeddah. Such a procedure is to be applied to the sick pilgrims in
the holy sites whereas the Establishments' representatives are to be
available continuously in the hospitals and clinics at the holy cites to receive their pilgrims and transport them to their tents.
- For the pilgrims who die at hospitals, the Tawafa Est.,
guide Est., and agents (each in his capacity) have the submit their passports
and complete the necessary arrangements for burying them after obtaining their
death certificates. Whereas for the pilgrims who die in the holy cites, their
burying is completed vice acknowledgment from the Establishment or its
offices. This acknowledgment should include the necessary particulars about
the deceased the necessary procedures are to be completed by their
representatives or missions after coming down from Mina such as submission of
their passports and obtaining the death certificates.
- Writing the addresses and telephone numbers of the complaint committees in the pilgrim lodgings in Makkah, Madinah and the holy sites.
CHAPTER FIVE: The Pilgrim Lodging Rules and the Executive Regulation Pertaining to the Houses Prepared for the Lodging of the Pilgrims
FIRST: The Pilgrim Lodging Rules:
Article (1) The Tawafa Establishments shall assist the pilgrims or their representatives to choose the appropriate housing and to facilitate in renting to them.
Article (2) The Landlords or the lessors shall provide the Tawafa Establishments with information about their houses which they wish the let during the pilgrimage season. This information shall include:
a) Location of the house and its address in full.
b) Type of building.
c) Number of floors and rooms available in each.
d) A list of the house contents.
e) Copy of licensing the house for pilgrim lodging issued by the housing inspection committee for that year.
f) A copy of the lease contract signed between the original landlord and the lessor.
g) A copy of the power of attorney (if applicable).
Article (3): Leasing shall be made from the principal
landlord or his legal attorney or from he tenant. The term of rent is a full
Article (4): The lessee shall rent the house only to the
pilgrims or their representatives.
Article (5): Lease contracts for houses shall be made
between landlords or their agents, or the lessors and the pilgrim or his direct
representative. Establishments are to be notified about the houses which the two
agreed to rent. The rent contracts are to be attested - free of charge - by the Establishments. These contracts are to be authenticated also by the Deputy Ministry for Pilgrimage Affairs.
Article (6): The Tawafa Establishments or their branch
offices may not rent a house with the purpose of re-leasing it to the pilgrims
or their representatives.
Article (7): Members of the establishments and their branch offices may lease personally their privately owned houses, or such premises they have rented for the whole year, like any other landlords and lessors.
Article (8): The Tawafa Establishments or their branch
offices may not make any profit, or receive certain percentages, commissions, or
compensation. Under any context-out of the pilgrim lodging lease contracts be it
from the pilgrims or their representative, the landlords or the lessors.
Article (9): The value of the rent is based on the
agreement made between the landlords or the lessors and the pilgrims or their
representatives, depending on the supply and demand conditions.
Article (10): The landlords or the lessors' are committed
to provide the housing with all required services such as water, electricity,
cleaning furniture, servants, maintenance and watch keeping as agreed. If the
Landlord or the lessor expressed his inability to provide such services or part
thereof and was taken into consideration when fixing the rent, the concerned
pilgrimage mission may contract any other party to provide such services as
Article (11): The Landlord or the lessor will deposit 15~o of the rent with the Tawafa Establishments as a guarantee. The Establishment will use this security if the landlord or the lessor failed to meet his obligations stipulated in the contract and mentioned in the previous paragraph. This deposit will guarantee the contract terms and will be refunded in full or partly to the landlord or the lessor after completion of the lease term and the submission of a certificates issued by the pilgrim or his representative confirming the fulfillment of obligations towards the pilgrims.
Article (12): The Ministry of pilgrimage will prepare a standard form for the pilgrim housing contract. This form will cover the basic items and shall include the foregoing stipulations. This form will be circulated to all Tawafa Establishments for enforcement by all parties.
Article (13): The rent value shall possibly be paid in
full upon signing the contract between the landlord lessor and the pilgrim or
his representative. If impossible; payment will be made then as follows by a
Article (14): contract between the landlord lessor and the pilgrim or his representative. If impossible; payment will be made then as follows:
a) 30 percent upon signing the contract.
b) 40 percent upon the pilgrim's arrival and lodging at the house.
c) 30 percent at least 3 days before the end of the lease term.
Provided the pilgrim or his representative submits to the landlord or the lessor a bank guarantee equivalent to the second and the third payments mentioned in (B, C). The guarantee is to be issued by a local bank.
a) If a mission or a pilgrim group is committed to a written contract with the landlord or the lessor and the advance payment was paid, the contract may not be rescinded. The Balance of the rent value must bet paid unless such lodging will be detrimental to the pilgrims.
b)The landlord or the lessor may not sub-lease the house if committed with the pilgrim or his representative whatever the reasons are.
Article (15): The landlord or the lessor may not rent
housing units to a foreigner beyond his lodging needs throughout the year.
Article (16): The number of the pilgrims to be lodged in
any rented house may not exceed the approved number in the house inspection
certificate issued by the Inspection Committee on the Pilgrim lodging houses.
Article (17): b) If it is proved that the Tawafa
establishments or their branch offices have violated article 8 of the rules..,
it will be fined by deducting half of the rent value. The Ministry of Pilgrimage
And Endowments shall coordinate with the Ministry of Foreign Affairs regarding
the pilgrims who come from their countries unorganized in the form of missions
or groups by urging the concerned countries to organize their pilgrims to come
under official missions. These official missions will assume necessary
arrangements for their pilgrims, including renting their houses.
Article (18): The lease contract shall be made in several
copies; the following parties are to be furnished with copies thereof: -The
Deputy Ministry of Pilgrimage. -The Tawafa Establishment that endorsed the
-The Landlord or the lessor.-The Pilgrim mission or the pilgrim representative.
Article (19): Any violation to the provisions of these rules will result in the following punishments:
a) If it is proved that the landlord or the lessor has
leased premises without
the knowledge of the establishment to which the pilgrim belongs; he will be
fined by deducting half of the rent in the first time, if the same violation is
repeated, the full sum will be forfeited and the violation will not be
permitted to lease his house for the next season.
b) If proven that the Tawafa Establishments or their
branch offices have
violated article (8) of these rules; the percentage will be re-paid to whom it
was taken from, be he the landlord, lessor, pilgrims or their
representatives apart from penalizing the concerned Establishment double
the said percentage.
c) If the Landlord or the lessor fails to comply with
article (10) of these
rules, the mission may request the establishment to correct the
shortcomings and to deduct values thereof from the amount deposited with
it under article (11).
d) If the Landlord fails to comply with article (14) pare
(b)of these rules,
the mission may find another housing on his account and fine him half the
value of the second contract.
e) If proven that the Landlord or the lessor has violated
article (15) of
these rules, the punishment set forth in paragraph (A) of Article (7) of the
Organizational Regulation for Brokers' Fighting issued by the concurrence
of HRH the Minister of Interior and the President of the Pilgrimage High
Committee No. 2/C/1660 dated 11/8/1406 H. will be applied.
f) If a mission an association or a company violated
article (16) of these
rules, if will be obliged to accommodate the surplus number of the
pilgrims in another lodging on its own account.
Article (20): The violation committee is delegated to
consider the violations stipulated in article (8) of the lodging rules issued
under the Royal order No. 3/5443, dated 9/5/1395 H~ Decisions of this committee
will be final after being approved by His Highness the governor of the concerned
Article (21): All sums collected from applying article
(19) of these rules shall be deposited in the revenue account at the Saudi
Arabian Monetary Agency.
Article (22): The provisions of these rules shall be
applicable to all houses assigned for the lodging of the pilgrims.
Article (23): These rules are to be published in the
various information media . The Ministry of Pilgrimage shall include these
rules. in the pilgrimage instructions issued annually and circulated to the
Tawafa Establishments .
SECOND: The Executive Procedure of the Regulations
Pertaining to the
Houses. Prepared for the Lodging of the Pilgrims:
: These rules are applicable upon the houses licensed for lodging the pilgrims.
: If is not permitted to lodge the pilgrims except in houses of a definite technical standard, general specifications, safety requirements, and sanitary rules in accordance with the Regulations of Buildings and Roads as well as the Regulations of Houses Prepared for the Lodging of Pilgrims, and with the instructions and orders issued for implementing these regulations and rules, provided a license is issued for lodging the pilgrims in them.
: In both Makkah and Madinah will be formed a principal committee called The Lodging Committee specialized in dealing with all matters pertaining to the lodging of pilgrims, and directly connected with HH the
area Amir. It is formed of the following authorities:
a) The Municipality, represented by a construction engineer.
b) The Deputy Ministry of Pilgrimage, represented by an administrative official.
c) The Sanitary Affairs, represented by either a general sanitary expert or a general practitioner.
d) The Police Department, represented by a police officer.
e) The Civil Defense Department, represented by an officer.
f) The Water and Sewage Department, represented by an engineer.
g) The Electricity Company, represented by an engineer. Provided that all the representatives are highly qualified, and the municipality representative being the chairman of the committee and that of the Ministry of Pilgrimage as deputy chairman.
: Under the Lodging Committee at least five field work teams are formed for inspection and follow-up according to organization seen fit by each municipality. Each team includes:
a) A technician, from the municipality.
b) Sanitary Supervisor, from the Sanitary Affairs Department.
c) Administrative official, from the Deputy Ministry for PilgrimageAffairs.
d) Non-commissioned Officer, from the Police Department.
e) Safety non-commissioned Officer, from the Civil Defense Department.
f) Technician, from the Water and Sewage Department.
g) Electrical technician, from the Electricity Company.
: Duties and Responsibilities of the Lodging Committee:
a) Supervising the implementations of the conditions that should be
in the houses whose owners wish to let to the pilgrims - as to the
qualities of construction, sanitation, the electricity wiring, and
estimating the all over capacity of sanitary sewage drainage, fresh
water supply, and the availability of the safety means.
b) General supervision of the lodging field teams, and removing the
obstacles in their way.
c) The work of the lodging committee begins as from the first of the
month of (Rabie1) of every year and ends by the end of the month of
d)The municipality provides an office for both the lodging
committee and the lodging field working committee.
e) The lodging committee makes a request of what it and the field
teams need and report to HH the Area Amir in order to issue the
suitable order to the participating quarters in the committee to
supply those needs, or in a way seen suitable by His Highness.
f) The lodging committee undertakes implementing the directives of
the responsible quarter as to the houses of the various groups of
pilgrims and solving their problems when needed.
: The Duties of the Lodging Field Teams are as follows:
1. Before the pilgrimage seasons, and as from the beginning of the month
of Rabie1, and until the tenth of Dhul-Quadah, they undertake to inspect
the house intended to be let to the pilgrims, making sure that such houses
have all the required conditions, defining the number each room can hold
of pilgrims and signing the forms of the approved houses. The content of
Part 3 of Seventh should be taken into consideration.
2. During the pilgrimage season as from the tenth until the end of the
month of Dhul-Hijjrah:
a) Verifying the existence of the presence of the housing licenses.
b) If there is found a house not licensed for housing pilgrims in it
but having all the requirements - or it needs a certain time for
completing some requirements, lodging of pilgrims in it is to be
continued but applying the necessary and legal measures against the
contravention perpetrator. But if the building is unsuitable then it
should be immediately vacated. The lodging committee will apply the
necessary measures according to the regulations.
c) Executing the decision of the lodging committee of closing such
houses, stamping them with red wax, and cutting off all services
d) Following-up of the supervision work all through the pilgrimage
season to make sure of the presence of safety means, water and
electricity supply, sanitation and sanitary facilities all through the
time of the stay of the pilgrims in them. The committee and its teams
should apply the contents of the regulations; they should ask
permission to inspect them and get sure of their having all the
e) Reporting to the committee at once about any contravention that
could harm the health of the pilgrims or could give a bad impression
about the Kingdom.
: Procedures for Obtaining the License:
1. The principal lodging committee in the municipalities of both Makkah
and Madinah, undertakes to make advertisements to the citizens wishing to
let their houses to the pilgrims in the various information media at frequent
intervals. It also should distribute the said conditions to anyone requesting
them at an early date in order that they complete the readiness of their
houses before inspecting them.
2. The applications are to be made to the lodging committee in the
municipality of both Makkah and Madinah, and all their branches.
3. The principal lodging committee undertakes issuing the necessary
licenses, and it provides both the services department of the Deputy
Ministry of Pilgrimage and the Pilgrimage Department in Madinah with
copies of the inspection reports on the basis of which the licenses are
4. The Lodging Committee prepares the house inspection form in the light
of the contents of the execution list. It should be of three copies; one to be
given to the concerned person in case there are certain matters to be
completed in his property; the second is to be sent (after issuing the license)
to the Ministry of Pilgrimage And Endowments as represented by the two
departments mentioned in pare (3) above; and the third is to be kept with
the committee for reference in case of need.
: The Conditions Pilgrim Houses should have:
1. The construction elements in both popular houses and concrete houses
should be sound and unimpaired, and so designed as to bear the weights
they are supposed to carry, not having any apparent faults.
2. The rooms should be over-looking the streets or open light shafts.
3. The space set for each pilgrim should not be less than two and one half
meters by one meter (2.5 x 1). Halls, kitchens and corridors should not be
used for loafing the pilgrims.
4. Supplying electric cold water fountains at the rate of
one for each floor
but if a floor contains more than four flats, water fountains should be
increased. Paper cups should be provided.
5. Supplying each room with an air-conditioner suitable
for its size.
6. Supplying enough containers for rubbish at the rate of
one small plastic
container for each room and a big one with cover for each flat. Rubbish
plastic bags should provided also. The number set for each room in the
license should be adhered to. The number set for each room by the
committee should be written on the door of each room.
8. The kitchens, bathrooms, flats, corridors, stair-cases
and light shafts of
the building be cleaned around the clock.
9. Supplying fire-extinguishers (powder) of five kilos
capacity for each
flat. Also there should be supplied one pail along with one
fire-extinguisher, of not less than eight kilos capacity, at the entrance of
every building. This is along with supplying all the other safety means as
the Civil Defense Department sees necessary.
10. Each flat should have a kitchen with a washing basin
and a exhaust fan.
The kitchen should not contain any draining pipes that appear to have any
11. The windows of both rooms and kitchen should have
insect proof wire
12. The bathrooms should be sanitary, well-ventilated with
siphons. As to the popular building, it should have the same as far as it is
13. Lighting in all parts of the building should be
14. The electric wiring should be in insulating pipes.
15. The built water tank should be reinforced and
fiberglass water tanks may be used.
16. Ground water tanks should have tight covers; and
should be raised
above the ground, containing a float, a lock, and be faraway from any
source of pollution.
17. The principal means of movement (stair cases, and
lifts), and the
horizontal ones (corridors inside and outside the flat) should fit the
technical and well-known specifications. The lift should be faultless and
flawless, with good ventilation, stopping at the level of each floor. It should
have a maintenance contract made with a specialist company.
18. As to the popular buildings, they should have all the
and general safety requirements mentioned above. But they are relieved of
the full finishing required in the reinforced buildings.
: The Lodging Committee in Makkah has to Adhere to the
1. It should draw the necessary plans for its field work
teams in such a way
that some of these teams move to the Holy Sites area before the pilgrimage,
or increase their number, in order to be sure of pitching the tents
according to the approved plans, and the existence of passage ways for
going and coming as well as for the Public services and the sticking to the
2. The work and supervision of the committee and its teams
concentrated as from 5/12 on the areas of the Holy Sites as well as on the
pilgrim lodging places.
3. Coordination is to be established between the Lodging
Ministry of Pilgrimage concerning watching the pilgrim tent camps
belonging to the Tawafa Establishments .
4. The Lodging Committee undertake correcting any
take place in the Holy Sites area according to the Pilgrim Lodging Houses
and its list of execution.
5. The Committee should be sure of the existence of the
conditions in the tent camps:
a) The Tawafa Establishments and the Internal Pilgrims Establishments
stick to using the new tents that have the set specifications, and that have
been treated with fire- resisting solutions in accordance with the approved
b) The area set aside for each pilgrim in the tents to be two meters by one
meter (2 x 1m) at least.
c) The tent-camps should be provided with additional and proper water
tanks to be filled and made ready for use when the public water supply
stops. The said establishments are committed to supply water.
d) These establishments are committed to supply lighting for the tents. And
in case of the non-connection with the general electric current, they are
committed to supply lighting by means of electric dynamos, all the time
following technical methods and safety in bringing the electric current to
the tent camps. Also, the necessary guarding should be provided.
e) The Establishments have to provide special containers for keeping the
garbage, which should fit the sanitary conditions. The necessary laborers
should be available in order to keep them clean and to spray insecticides.
f) These establishments must provide in the Holy Sites area enough toilets
suitable from the sanitary point of view. Means of safety should be
provided in all the tent camps in the Holy Sites area in accordance with
instructions issued by the Civil Defense Department in this regard.
: General Conditions:
a) No lodging is permitted above the fourth floor without a lift unless the
conditions set forth in article (1) and (2) of the houses prepared for the
lodging of the pilgrims are met proof should be submitted to the lodging
committee evidencing that these [floors are built according to the permits
issued by the concerned quarters as per the applicable rules and regulations
when built. The one who is responsible for housing the pilgrims or to
whom the permit is issued undertakes not lodge any one in these floors
unless a written consent is obtained from the occupant in his mother
language stating his acceptance to stay in these floors. Such a consent is to
be submitted to the competent authorities when required.
b) It is imperative to register the name of the house
landlord, of the tenant,
and the full address of the house in the license which should be fixed in a
prominent place in the building.
c) The one responsible for housing the pilgrims has to
prepare a register
for the rented house containing the number of the pilgrims, their
nationalities, and the date of arrival and of departure. It should be within
the reach of the inspectors when visiting the house.
d) The one responsible for the housing of the pilgrims has
to supply clean
mattresses and pillows, and to change the bad ones.
e) The landlords should be obliged to sign maintenance and
contracts with specialized establishments or employ workers in the
proportion of one worker to fifty pilgrims for cleaning right-round the
clock. There should also be a plumber and an electrician for each building
containing three hundred and more pilgrims, along with providing the
necessary disinfectants and insecticides.
f) The official pilgrimage missions that undertake renting
houses for their
pilgrims according to contract, in which these missions are committed to
undertake both maintenance and cleanliness, such missions have to provide
a good standard of cleaning and maintenance. Judging the standard is left to
the Lodging Committees.
h) If the pilgrimage mission or a tourist office licensed
to deal with the
affairs of the pilgrims or similar things, wish to rent a house for lodging
pilgrims, this can be done after obtaining a permit from the Lodging
Committee that has to issue the permit in the light of the instructions issued
to it in this regard.
I) The responsibility of both the landlord and the tenant,
or their agents, is
defined in implementing the conditions set out in this list as to the existence
of cleanliness and maintenance, the continuation of the electric current and
the working of the lift.
This responsibility (wholly or in part) is transferred to the direct utilizer if
there is a contract to this effect between him and the landlord. As to the
one responsible for lodging the pilgrims and utilizing the building, his
responsibility is limited to supplying the furnishings, daily cleaning, water,
water-coolers, fans, air-conditions are means of safety unless there is a
contract such as shown in this list.
A written undertaking is to be taken from the landlord or the tenant
responsible for lodging the pilgrims, to stick to all the conditions detailed
above in this list, and to have complete supervision on the pilgrims living
in his building, along with regularly inspecting it.
The undertaking should contain that the tenant is aware of the fact that the
pilgrims living in his building may be moved to another building if the
Lodging Committee sees that this should be done after discovering
contravention in his building. This is to be done at his expense whatever the
new rent might be. Also, this does not relieve him of the regular
J) As for the permission from for the lodging must pay
attention to the
1.- It is not allowed to lodge the pilgrims in the wooden boxes or in the
2.- It is not allowed to use the kitchens or halls for the pilgrims lodging,
and it is not allowed to close them, but they are used for their specialized
3. The declaration of this permission for the lodging must be stuck in an
outstanding place inside the building. The inspector committee for these
lodgings must write the sufficient notes and conditions in an independent
form for the details about the permission of the lodgings and this form
must be delivered to the owner of the permission to be keen of following
the rules. These rules are related to the what the telegram of his Royal
Highness the Minister of Interior, and the Head of the Higher Committee
for Hajj (Pilgrimage) No. 29/C/44807 in 24/2/1412H.
: This article must be used and act with from the
issue date and the
other article must be canceled which is issued by the Minister decision No.
3371 in 14/12/1403 H.
: The rules and the laws for the lodging and the
for the prepared buildings for the pilgrims lodging in Makkah and Al
CHAPTER SIX:Instruction the General Car Syndicate and the Pilgrim Transport Companies have to abide by
1. The General Car Syndicate have to guarantee the transport of pilgrims
against receiving the fares for their transportation. The Agents Unified
Office Being the representative of the General Car Syndicate should
receive those fares by stamping ( With a special stamp ) the passports of
those pilgrims who pay their fares, defining the route and type of vehicle
they are to use ( ordinary, or open, or equipped with air conditioning, etc.
This is done in order to be the basis to be followed by the Tawafa
Establishments and the Guides for arranging the movements of their
pilgrims with the General Car Syndicate in Makkah or its branches in
2. Pilgrim Transporting Companies are considered to be collectively
responsible for any contravention committed by any of their drivers
especially concerning carrying the pilgrims on the roof of the bus or extra
weight. They shall be liable to penalties issued by the Executive Committee
in this matter so long as it is based on official regulations that arc in force.
The said companies ate also committed to provide for every driver a hand
case for safekeeping the passports in it until they are handed over to the
concerned quarters. They have also to equip the seats of both their cars and
buses with safety belts, including the uncovered buses in compliance with
traffic instructions. The General Car Syndicate has to prepare transport
tickets on which are stated the cash value of each as well as its destination.
These have to be handed over to the Unified Agents Office who must hand
them over to the pilgrims or to their pilgrimage missions. The pilgrim
transport companies are committed to provide the necessary number of car
drivers for the cars they prepare for transporting the pilgrims at an early
and proper time every year in order to train them in coordination with the
traffic department on the roads leading to the Holy Sites.
The pilgrim transport companies should strictly observed
not to make the
driver work beyond his daily capacity for the safekeeping of the pilgrim
lives. The violating transport company will be fined by the transport
Executive committee. Such a fine will be approved by the transport high
Board. First aids kits are to be supplied in each bus.
The General Car syndicate and its branches shall refund any sum for tickets
not used by the pilgrims.
CHAPTER SEVEN: Instructions Pertaining to the Return of the Pilgrims to their Countries.
In executing the directives of the Custodian of the Two
Holy Mosques and
President of the Council of Ministers, and in facilitating the best means for
securing the comfort of the guests of the Holy House of God, caring for
them, and offering all that they need of services and help during their stay
in these Holy Lands, and for regulating their movements between the Holy
Sites and for "reassuring them to return to their countries after performing
their pilgrimage rites by the grace of God as well as visiting the Mosque of
His Prophet, may God grant peace and mercy, upon him, It has been
decided that the departure of the pilgrims from Makkah-to Jaddah and
Madinah and Yanbo, or going east by way of Arafat-Taif, or Makkah-Zaima-
Sharaieh- Al-Sayl, after performing the pilgrimage Should be
according to the following plan:
FIRST: Air Pilgrims:
1. Those Pilgrims coming by air from abroad are all ought
Makkah after officially announcing the full cleanliness of the pilgrimage by
the Ministry of Health as usual and according to the following
a) As to the air pilgrims whose departure dates have been
fixed in their
own countries on their tickets and on the cards pertaining to fixing the
return dates, the delegates of the Establishment will contact the General
Car Syndicate in Makkah three days before the departure of every group of
their pilgrims, after giving a list (of two copies) of the number of their
pilgrims whose departure has become, due, their nationalities, date of their
return, their destination and the means of their transport.
At the bottom of the list it should endorse that the list
is correct. If it
proves to be otherwise, it will be responsible for the fine. The same list
should not contain those traveling to Madinah for a visit and those traveling
to Jeddah for departing home.
The Car Syndicate should do what is necessary to dispatch
from Makkah thirty-six hours before the date fixed for their departure home.
If there are pilgrims wishing to visit Madinah, the General Car Syndicate
has to arrange that in a way that will enable them to stay there eight full
days besides the day going to and the day coming from Madinah, before the
time set for their departure from Jeddah. One of the two manifests given
by the Establishment should be stamped and given to the driver along with
passports in order to give it to the pilgrim dispatching stations pertaining to
the Ministry of Pilgrim dispatching stationed pertaining to the Ministry of
Pilgrimage on the road.
b) Those air pilgrims whose departure dates were not fixed
here, then their Establishment or its legal delegate contacts the airline
agencies before going to Arafat in order to fix their departure dates on the
basis of the dates of their arrival in the Kingdom as shown on the arrival
stamp on the passports.
c) The Ministry of Pilgrimage officials working in the
Control Centers of the Ministry in the roads should check the passports and
travel documents. Only those whose date of departure is due should be
permitted to proceed according to the instructions.
2. The air pilgrims arriving from Makkah and Madinah who
intend to depart home by air
should stay at the King Abdul-Aziz Airport in Jeddah or at the Pilgrimage
Towns and Rest Houses set aside for them for those of them who wish to
leave before their departure dates. As soon as they arrive, they are to be
met by the officials of the Pilgrimage Directorate at the Jeddah Airport as
well as by its concerned officials at the said airport. He should be present
on the time fixed for his departure.
3. The airline companies (when pilgrims contact them for departing)
should make a list of the names of the flight passengers, handing over a
copy of the list of passengers of every flight along with the pilgrim
passports to the Unified Agent's Office, containing these data:
a) The full name of the pilgrim as shown in his passport. b) Nationality.
c) Number, date, and place of issue of the passport so that the office cannot
once draw a dispatch report showing all the data, then both the list and
passports are handed over to the Passport Department after endorsing them
by the Pilgrimage Directorate at the said airport according to the usual
procedure in order to complete the required formalities. The Passport
Department is requested not to let any pilgrim to leave except against the
list of the Unified Agent's Office endorsed by the stamp of the Ministry.
d) Both the airline agents and the Saudi Airlines are obliged not to register
the name of any pilgrim on the list of passengers except after making sure
of the actual due date of his departure.
As soon as the Pilgrimage Ministry, the Pilgrimage
Directorate at the
airport stamp the list of the Unified Agent's Office, they should hand over
the list along with the passports with the list of the Unified Agents Office to
the Passport Department the airport in order to issue the necessary permit.
In case any pilgrims contact the airline companies before their due
departure dates those companies have to hand over their passports and air
tickets to the Pilgrimage Directorate at Jaddah airport in order to
investigate how they arrived in Jeddah before the dates fixed for their departure.
The airline companies should never make a booking for any pilgrim at a
time prior to his previously fixed date except by a permission issued by the
Ministry of Pilgrimage after stating the reasons for this. The Agents
Unified Office in its part should abide by this.
SECOND: The Sea Pilgrims:
1. Pilgrims who arrive by sea are permitted to leave
Makkah after the
declaration of the cleanliness of pilgrimage by the Ministry of Health as it
is usual every year (according to the despatching lists issued by the
Ministry of Pilgrimage) whether their destination be to Madinah of Jeddah
directly, and no matter when is the time of their leaving the Kingdom, but
they should give the necessary guarantee if they wish to stay at the Sea
Pilgrim Town in Jeddah that they do so actually after ascertaining their
payment the cost of their stay at the Pilgrim Town (SR. 80) to The order
of Ain Al Aziza management.
2. The officials of the Pilgrimage Ministry delegated to
work on the roads
should observe the regulations of pilgrim dispatching. Those who
contravene should be sent back to Makkah. A report should be drawn up
stating the name of the pilgrim, number of his passport, name of
Establishment, the officials departure date and the date of the contravention
so as to punish the culprit person according to instructions. The
undersecretaries of pilgrimage should be accordingly.
3. The pilgrims arriving at the Pilgrim Town on Jeddah are
to be met by
the concerned officials of the Pilgrimage Directorate at the Pilgrim Town
and the concerned quarts. The supervision will be made by HE the
Pilgrimage Director there on arranging their lodging prepared at the Sea
The Office of the Unified Agents undertakes arranging the
their luggage soon on their arrival here, take their passports from them in
order to complete the official formalities. The Agents Unified Office has to
register the pilgrims on to the manifest of the ship using a special, dated
stamp, to stamp the passports of those pilgrims who have registered their names.
The passport office at the seaport should facilitate travel of those who
contact it singly among those who have not registered their names at the
Agent's Unified Office, to draw statements containing all the data and hand
them over to the Agent's Unified to complete and close the books for those
who actually board the ship, and to inform the Agent's Unified Office in
Jeddah and the Passport Directorate of their points with all the data such as
name, nationality, number of passport point of entry, the means if
transport name of his Establishment, date of arrival, date of departure (as
shown in the passport) of each pilgrim.
It is to be stated that there is no need to inform the
Agent's Unified Office
except in the case of those pilgrims who originally arrived through Jeddah
Airport Passport Office or Jeddah Seaport Office or Yanbo, In case some
pilgrims arrive before their due departure date at the Agent's Unified
Office, this office should inform the Pilgrimage Directorate at the Sea
Pilgrim Town immediately about them and hand over their passports to it
so as to investigate how they arrived and reporting the matter to the
4. The Pilgrimage Directorate in Jeddah Sea Pilgrim Town
arrangement of the transport of the pilgrims and their luggage to the
seaport by safe means after making sure of the laying anchor of the ship
and its readiness for taking the pilgrims on board, and completing all the
THIRD: Land Pilgrims:
1. Land Pilgrims leave Makkah after completing the
pilgrimage rites and
after the Ministry of Health declares the cleanliness of the pilgrimage as
usual every year. Their travel back will be by the same means of transport
that brought them. These means of transport are not permitted to leave any
place except after making sure by the passport depart meets that all the
persons who came on it are surely on it and that those staying behind are
doing so legally with legal documents supported by the permission issued
by the ministry of pilgrimage (Directorate General of Pilgrimage in the
Holy makkah or Directorate General in AlMadinah Al- Munawwarah),
each in his area of competence, in implementation of the seventh article of
the law of pilgrims' transport concerning pilgrims' transport to the
Kingdom and their return to their countries.
2. Pilgrim group despatching centers of the Pilgrimage
Ministry at the
Makkah points of entry give permission to the cars of the land pilgrims to
proceed home after completing their formalities.
CHAPTER EIGHT: Instructions Pertaining To The Official Pilgrimage Missions
In order to enable official pilgrimage missions sent by
every Islamic country to ensure
the comfort of their pilgrims, and in order to increase the effect of these
missions as a result achieved by the fruitful and mutual cooperation
between them and the various departments of the Ministry of Pilgrimage,
the following rules have been-issued for realizing the good effect of
cooperation in this matter.
FIRST: The embassies of the Arab and Islamic countries are
provide both the Saudi foreign Ministry and the Ministry of Pilgrimage in
the Kingdom here, with the names of official Pilgrimage Missions at an
SECOND: It is requested that every mission should have a
headquarters in Makkah, Madinah, and Jeddah. Each mission should supply
the Ministry of Pilgrimage (Office of the Minister in Jeddah, Deputy
Ministry of Pilgrimage in Makkah, the General Pilgrimage Affairs Office
in Jeddah, and the Pilgrimage Department in Madinah) with the full
addresses of all its headquarters, including: the name of the quarter, name
of the street, telephone number, the name of the responsible there as well
as the name of his deputy. The same applies to their headquarters in both
Arafat and Mina. The same should be supplied to the Establishments which
serve their pilgrims in both Makkah and Madinah.
THIRD: The Pilgrimage Missions are also requested to apply
pilgrimage instructions concerning their pilgrims and in their relations
with the various departments working in the pilgrimage, each in its own
field, as well as applying ail the government regulations in force that are
related to pilgrimage when singling out houses and rooms for the pilgrims,
it is observed that men are separate from women with no Mahrams.
FOURTH: They are requested to prevent the pilgrims from
pictures, books, or political publications and handbills, whatever their
kinds may be, nor any things are forbidden to enter Saudi Arabia. They
also should not take part in any gatherings, demonstrations, or shouting
political slogans. Anyone doing so will expose himself to the measures and
the punishments stipulated in the regulations currently in force in Saudi
Arabia including, his deportation home. They have to direct their pilgrims
to consider and abide by the procedures and instructions issued by the
concerned Saudi authorities especially those related to congestion areas.
The pilgrims should comply with safety measures to protect themselves
against any risk.
FIFTH: In applying the various decisions of the
Conference of the Ministries of Foreign Affairs, concerning the measures
pertaining to organizing and limiting the numbers of those coming to the
Holy Places for performing the pilgrimage duty, and the approval of the
Conference of the measures taken by the Government of the Kingdom of
Saudi Arabia in limiting the number of pilgrims to a certain quota so as to
give equal opportunity to all pilgrims. ensuring that they perform their
rights, and providing all means of comfort to them, by limiting the
percentage of one per thousand (1/1000) of the number of the population
of each state.
Hence, it is highly requested to comply with the numbers
of the pilgrims
agreed in the official meetings minutes which are held with the minister of
pilgrimage in a manner not exceeding the above mentioned rate.
SIXTH: The Ministry of Pilgrimage wishes to draw the kind
those responsible for the pilgrimage missions to the facility and security of
the traveler's checks in Saudi Riyals issued by the Saudi Traveler's Checks
company which is under the supervision of the Saudi Arabian Monetary
Agency. This is so arranged in order to serve the pilgrims, for they
provide security for the pilgrims and save them from carrying fake bills,
the possibility of being refunded in case of loss, and the inability of others
to cash them in case they fall into their hands . This is besides the ease of
carrying them and of cashing them especially in the pilgrimage areas .
SEVENTH: Coordination with the Agent's Unified Office in
Tawafa Establishments in Makkah, and the Guide Establishment in
Madinah, with respect to organizing the dispatching of their pilgrims
according to the set dates. This is to be done by coordinating with the
pilgrimage departments in Jeddah, Makkah and Madinah.
Reminding their pilgrims that anyone who has a complaint
should lodge it
with the Complaint Committees along with the documentary evidence
immediately on its taking place in order to deal with it before his leaving,
since it is so difficult to deal with any complaint after the departure of the
EIGHTH: It is preferable that some members of the
stay in Makkah, Madinah and Jeddah until the departure of the last group
of the their pilgrims. The Ministry should be supplied with the names of
such responsible persons representing the Mission.
NINTH: The quarters these missions can contact are:
1. In Jeddah:
I) The Director General of the Office the Minister of Pilgrimage
ii) The Directorate General of Pilgrimage in Jeddah. iii) The Agent's
Unified Office in Jeddah.
2. In Makkah:
I) The Deputy Ministry.
ii) The Pilgrimage Directorate in Makkah.
iii) The concerned Experimental Establishments.
3. In Madinah:
I) The Pilgrimage Directorate in Madinah.
ii) The Experimental Guide Establishment.
TENTH: The Pilgrimage Missions must observe the
instructions issued by
the Ministry of pilgrimage and by other government quarters concerned
with the pilgrimage affairs. The missions should attend to the following:
1. Coordinating with the Agent's Unified Office in Jeddah
receiving the fees of the pilgrim service attendants, the rents of the tents of
the missions of the Islamic states committed to pay them, and organizing
the dispatching of the pilgrims to Makkah or Madinah as being the
representative of the General Car Syndicate and all other matters
pertaining to the Agent's Unified Office according to the instructions.
2. Coordinating with the Experimental Tawafa
receiving their pilgrims in Makkah, organizing the matter of their lodging
in Makkah and the Holy Sites, and transporting them to the Holy Sites or
Jeddah or Madinah after completing the pilgrimage in accordance with the
terms of the Pilgrimage Instructions particularly the contents of Appendix
No. 5 concerning the lodging of pilgrims.
3. Coordinating with the National Guide Establishment in
concerning receiving their pilgrims there whether before or after the
pilgrimage, organizing the lodging of their pilgrims there, and their
departure home or dispatching them in groups to Jeddah or home from
Madinah in accordance with the procedure set for this purpose as well in
accordance with the Pilgrimage Instructions.
4. In case of need or at the request of the Ministry.
delegates should be sent
from the pilgrimage missions to the group despatching control centers
pertaining to the Ministry in both Makkah and Madinah, then coordination
will be made in this matter between the pilgrimage directorates in both
Makkah and Madinah with the participation of the Tawafa and Guide
5. The pilgrimage missions should approach the proper
in case of any complaint regarding any offense in order to make sure it is
eradicated and investigated.
6. Every pilgrimage mission may express its points of view
and remarks to
the responsible officials of the ministry of pilgrimage as well as to the
establishments serving the pilgrims so as to study and realize the
constructive proposals for the public welfare the pilgrims of the Holy
ELEVENTH: The Ministry of Pilgrimage will undertake the
of the official pilgrimage missions as soon as they arrive in the Kingdom as
per the pertinent regulations.
CHAPTER NINE: General Instructions
1. Any tourism company may not conclude contracts with pilgrims from
another country who come purposely for performing the pilgrimage duty
and contracting shall only be confined to the nationals of the country in
which the tourism company is operating.
2. Air and sea pilgrims are free to choose the route of their return whether
by air or sea only-provided, in case of changing the route retrieving the
fare, that this is done through the Ministry of Pilgrimage on the basis of
actually ensuring their departure by obtaining the tickets for their
departure and not staying behind and informing the Passport Office of the
3. The carrying company is held responsible for the return of the pilgrim
if he does not carry a travel ticket issued by it good for his return. As for
the air and sea pilgrims who wish to go home by land, then the urgent,
special cases are looked into by the Pilgrimage Ministry (The Minister's
Office in Jeddah or the Deputy Office of Pilgrimage in Makkah, or the
Pilgrimage General Directorate in Jeddah) and the Passport And
Nationality Department in order to complete the formalities such as the
payment of dues and stamping. After this there will be issued the
permission to change the route after ensuring the existence of the
guarantees and the sufficient means for leaving the country, and non of
them staying behind. The dispatching of the pilgrims from Makkah is to be
done their Establishments; from Jeddah by the Agent's Unified Office, and
from Madinah by the Guide Establishment.
4. Every Establishment bears all responsibilities arising from the departure
of its pilgrims before their due dates or their attempt to do so. In such case
the payment may be stopped to the culprit who will be referred to the
disciplinary court according to the regulations.
Air pilgrims who are traveling from Makkah to Jeddah
before the time of
their departure more than thirty six hours must return to their lodging
where they stayed before. The buses (vehicles) which carry the pilgrims
who are allowed for their departure are to continue their journey after
taking out those pilgrims who are not allowed to leave because the time of
their departure will not come. A report is to be made on the violation and
forwarded to the concerned quarters at the Ministry in order to bring the
culprit to account.
6. The dispatching of all the pilgrims from Makkah to Jeddah or Madinah
will be by the General Car Syndicate which should emphasize to the
pilgrim transport companies the necessity of supplying enough buses and
minibuses beforehand whether from the buses they own or by hire in
accordance with the instructions sent to them. The demands are sent to the
company whose turn is due, provided that no company is given the
opportunity to hire directly when the request is forwarded to it. Otherwise,
it will be held contravening the instructions sent to it. Any proved
shortcoming by these companies will entail punishing them by dropping
them the following year.
7. The companies have to be ready transport the pilgrims on minibuses,
and at the same time to be ready to meet all demands immediately.
8. Pilgrims who want to travel from Medinah to Makkah directly and those
wishing to leave Makkah directly to Madinah, their route will be by the
express route Makkah-Madinah, and vice-versa.
9. Official and medical missions and the ship sailors are free as to their
travel from Makkah and Madinah, but it is important that they pass by the
pilgrim dispatching control centers on the roads so as to be certain of their
identities, and to check their passports and the courtesy cards given to
them. The Ministry of Pilgrimage requests the pilgrimage missions not to
permit the official members of their missions to travel except on the
appointed times in accordance with the instructions.
10. Those who have been granted courtesy cards are not
restricted in their
travels from Makkah, but they have no right to use the pilgrim rest houses
in Jeddah or to leave the Kingdom except on the fixed dates according to
the departure rules, since it is clear that these cards do not give them such a
11. The Director of Pilgrimage in Madinah has to do what
is necessary to
open the necessary centers to ascertain that no pilgrims leave Madinah
except on the stipulated dates according to the instructions and according to
the decision of the Supreme Pilgrimage Committee, and according to those
instructions made and forwarded to him.
These centers should send back any pilgrim whose departure
date is not due
in accordance with the instructions. They should make a report about that,
stating the name of the pilgrim, number and date of his passport, its place
of issue, the name of the Guide Branch, the official date of his going back,
and the date of the violation, so as to punish the culprit in accordance with
12. The Tawafa and Guide Establishments have to warn their
those responsible for despatching the pilgrims that whoever dispatches his
pilgrims, or some of them, before their fixed date, his pilgrims will be sent
back to him from the centers, or he will be fined (SR. 50) for every
pilgrim, and has to pay the fixed fares when their departure time is due in
the same class.
The director of the center has to prepare an immediate
accordance with pare (10) of this article. stating in it all the data about the
car, its number name of its driver, the number of its passengers, their
nationalities, numbers and dates if their passports, where they were issued
and the name of the Tawafa Establishment.
He should take the signatures of some of the pilgrims as
well as that of the
driver, and the date of the contravention. Printed forms should be prepared
for this. And every employee of the center who notices a case should
prepare the necessary report and sign it and it must be endorsed by the
director of the center. It should be forwarded to the Deputy Minister of
Pilgrimage with a copy to be sent to the Office of the Minister. The matter
should be referred to the Ministry in order to apply the stipulated
13. The Car Syndicate has to prepare the necessary offices
and supply them
with the necessary number of employees in order to meet representatives
of the Tawafa and Guide Establishments; as well as numerous centers for
receiving the fees and stamping with their seals their lists and reports, in
order to facilitate the work.
14. All the other departments of the Ministry should be
careful about the
necessity of despatching the pilgrims to Jeddah and Madinah at the dates
fixed in these instructions and to inform the responsible officials in the
Ministry about any contravention made by those responsible for
dispatching in the Establishments, and pinpointing the responsibility on the
one who commits it so as to be investigated. The one who commits such
contravention is to pay the expenses of the stay of the said pilgrims and of
their dispatching as well as for all that results from such contravention.
15. The breach of any provision in these instructions by
quarts, whether of the Establishments or Agents of others, will render
them liable to the application of the instructions as well as to punishments
seen fit by the responsible quarters. No excuse will be accepted from them
after publishing these instructions.
16. All owners of taxis and private cars should not carry
any pilgrim from
Makkah to Jeddah or vice-versa, or to Madinah or vice-versa except
through the syndicate or the Ministry except anyone carrying a permit to
take any means of travel he prefers.
17. It is Known that the pilgrim group dispatching control
centers are on
the road of Makkah - Jeddah expressway, and the observation post at Umm
-Al-Joud and the Makkah Madinah expressway.
18. It is absolutely forbidden to carry luggage on the top
of the cars in
excess of the fixed load. Any Establishment permitting to carry excess load
will be liable to a fine not less than five thousand Riyals for each car.
Those responsible persons at the group dispatching centers should prepare
a report of the contravention, and the signature of the driver should be put
19. The Car Syndicate supplies one car or more for the
Makkah - Jeddah - Umm Al-Joud, Makkah - Jeddah expressway and
Makkah - Madinah express way for returning the pilgrims who arrive
there before their due time of departure in order not to delay the other
passengers from proceeding on their way.
20. There should be strict watch on the entrances of the
pilgrim rest at
King Abdul-Aziz Airport in Jeddah and at the Islamic sea port of Jeddah.
Admittance should be granted only to those whose departure time is due.
The Pilgrimage Directorate should coordinate this matter with the King
Abdul-Aziz Airport Administration and with the Traffic Department in
Jeddah so as to apply the instructions strictly.
21. All pilgrim carrying companies (by land, sea, and air)
carefully their full responsibilities as stated in the pilgrim transport
22. All pilgrim carrying companies shall instruct their
bus drives to stop at
the pilgrim dispatching control centers. This condition shall be include in
the contracts conclude with the bus drivers.
23. Any pilgrim wishing to stay with a relative of his in
Madinah until the time set of his departure, will be allowed But his
passport will be withheld by his Establishment after taking necessary
guarantee from his host to call on the Concerned Establishment a good time
before the set time for departure. The Establishment should make sure of
the pilgrim's identity and address.
24. Excluded from the pilgrimage instructions of the
after performing the pilgrimage duty, the pilgrim may go earlier to Jeddah
without heeding the dispatching times. under the following cases:
a) If the pilgrim wishes to go to Jeddah before his due
time for departure
after performing his pilgrimage, he has to submit a justification to the
deputy ministry of pilgrimage. If approved, he must sign on undertaking to
stay at the pilgrim city and to pay the set rent SR. 80. The Establishment
has to send his passport to the Unified Agents office and the pilgrim must
call on this office to confirm his home travel arrangement.
b) As for the pilgrims who wish to go to Jeddah for 24
hours at most for
some private affairs, they are permitted to do so but their passports will be
held with their establishment. A written permit shall be given to the
pilgrim for presentation to the dispatching control centers on Jeddah-Makkah
25. The Saudi Royal embassies abroad have to publish these
through the available Information media. These instructions are to be
displayed inside the embassies.
The Ministry of Pilgrimage (working according to the directives of the
Custodian of the Two Holy Mosques King Fahad Ibn AbdulAziz, and the
follow-up of HRH the Crown Prince, and executing the instructions of the
Saudi Government), musters all its capabilities and organizations, both
before the pilgrimage season and after it, for serving the guests of God.
It also enlists a sufficient number of men with special experience and
acquainted with the pilgrimage activities, in order to take every means that
ensures for the pilgrims of the Holy House of God the performance of their
religious duties and rites in an easy and UN-hampered manner.
The Kingdom musters a great number of the top ulemas and people versed
in religious guidance and the cause of Islam, in order to deepen the
acquaintance of the pilgrims with their religious duties, and in order that
they perform them in the proper way according to the Shari'ah.
In order that this religious guidance achieve positively its purpose, we
exhort the governments of the Islamic world to undertake guiding their
pilgrims in religious matters at home, and to make the necessary
arrangements to guide and enlighten them so that they ensure performing
the religious duties in the correct way according the Shari'ah.
It is also useful that the pilgrims get acquainted at home and in their own
countries with the life in the Kingdom of Saudi Arabia, including
acquaintance with the standard of living here.
The pilgrim should also know his duty towards the Holy town of Makkah,
and the Holy Sites, in order to preserve their sanctity and cleanliness to
respect their security and sanitation which, at the same time, are his own
security and health.
Great is the hope that the efforts of the various governmental organizations
in the Kingdom, will be pooled together with the efforts of the official
administrative and health missions do as to achieve the pioneering role that
should be the characteristic of every pilgrim coming to these Holy Lands to
perform the religious duties pilgrimage.
The Ministry of Pilgrimage emphasizes, while feeling the duty and
adopting the gracious aim hoped for by the Government of the Custodian
of the Two Holy Mosques hopes that the Pilgrim Tawafa and Guide
Establishments along with the Agents and Zamzamis as well as all
employees of the Ministry of Pilgrimage to be up to the level expected of
them in performing their duties.
They should also take into consideration that the Government is concerned
to realize the best of service for the pilgrims of the Holy House of God,
and that it considers that the pilgrim is always right for he is a guest, a
stranger, and above all, a dear brother Moslem.
So, the pilgrim service attendants should abide by what is issued of
instructions whose aim is the comfort of the pilgrims and ensuring the
safety of their residences from the health and technical points o view. They
also should care for the comfort of the pilgrims comfort and health.
The Kind pilgrim, also, has to be concerned to read carefully the
Pilgrimage Instructions trying to apply the parts that concern him. He
should not hesitate to complain of what annoys him or stands in his way. He
will find open minds in the official whose aim and concern is the
realization of his comfort, and watching over his service, God willing. He
should tender his complaint while he is here in the Kingdom so as to
investigate the case thoroughly from all sides in order to remove the
grievance and secure justice.
All should realize that the pilgrimage various activities and affairs should
be considered as an integrated unit. As such, there is a need for more
coordination and cooperation in order to ensure offering the best of
The Almighty God says: "And say: Work (righteousness); soon will God
observe your work and His Apostle, and the believer, soon you will be
brought back to the Knower of what is hidden and what is open. Then He
will show you the truth of all that you did". (The Holy Quran).
We sincerely, piously, and earnestly wish the pilgrims of the Holy House of
God, on acceptable pilgrimage a safe return to their countries.
It is God who grants providence and guides to the right path.
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